Phrases Apologies and Excuses

My sincerest apologies; I understand your frustration.

C2

Meaning

Expressing apology and acknowledging the recipient's negative emotions.

Example sentences

John: 'This delay is unacceptable.'

Alice: 'My sincerest apologies; I understand your frustration. We are working to rectify the situation immediately.'

John: 'My sincerest apologies; I understand your frustration. I take full responsibility.'

Alice: 'I'm extremely disappointed with the outcome.'