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Phrases · Phrases for Handling Conflicts or Disagreements
Acknowledging the other person's negative emotions.
John: This software is so buggy!
Alice: I understand your frustration. It's been causing problems for everyone.
John: It's wasting so much of my time.
Alice: I know. We're working on a fix. I understand your frustration; It's a major inconvenience.
Please review and acknowledge the messages below.
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