Phrases Handling Complaints and Apologies

I understand your frustration.

B1

Meaning

I comprehend your feelings of annoyance or dissatisfaction.

Example sentences

John: 'This is the third time this week my order has been incorrect.'

Alice: 'I understand your frustration. Let's see what we can do to fix this.'

John: 'I understand your frustration. I'll connect you to a supervisor immediately.'

Alice: 'I've been waiting on hold for over an hour.'