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Phrases · Phrases for Apologizing for Mistakes
Acknowledging the other person's feelings.
John: 'I understand your frustration, Alice, but I'm working to resolve it.'<br>
Alice: 'Thank you, John. I appreciate that.'
John: 'Thank you, Alice.'
Alice: 'I understand your frustration, John, but I've already started to fix the problem.'<br>
Please review and acknowledge the messages below.
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