Phrases Phrases for Complaining Politely

I'm sorry to bother you, but...

A2

Meaning

Apologizing before making a complaint.

Example sentences

John: 'The shop is closed.'

Alice: 'I'm sorry to bother you, but are you sure the shop is closed?'

John: 'I'm sorry to bother you, but I think my order is wrong.'

Alice: 'My order is incorrect.'