Phrases Sharing and Responding to Complaints

Could you please provide more details?

B2

Meaning

Requesting additional information to understand the complaint better.

Example sentences

John: 'There's a problem with my account.'

Alice: 'Could you please provide more details? What specifically is the problem?'

John: 'Could you please provide more details? What was ordered and what did you receive?'

Alice: 'I received the wrong item.'