Phrases Sharing and Responding to Complaints

This is certainly not the standard of service we aim for.

B2

Meaning

Expressing regret about falling short of expectations.

Example sentences

John: 'The service was extremely poor.'

Alice: 'This is certainly not the standard of service we aim for. We apologize for the inconvenience.'

John: 'This is certainly not the standard of service we aim for. We will offer a full refund.'

Alice: 'The quality of the product was unacceptable.'