Phrases Handling Complaints and Apologies

I'm so sorry about that.

B1

Meaning

A simple expression of regret.

Example sentences

John: 'I missed my train because of the traffic jam.'

Alice: 'I'm so sorry about that. Is there anything I can do to help?'

John: 'I'm so sorry about that. That's terrible.'

Alice: 'My computer crashed and I lost all my work.'