Phrases Handling Complaints and Apologies

We're taking this very seriously.

B1

Meaning

We're giving this issue our full attention and priority.

Example sentences

John: 'This is a serious issue.'

Alice: 'We're taking this very seriously. We're working to resolve it as quickly as possible.'

John: 'We're taking this very seriously and will address it immediately.'

Alice: 'This needs immediate attention.'