Phrases Handling Complaints and Apologies

I understand your frustration.

B2

Meaning

I acknowledge and empathize with your feelings of annoyance or anger.

Example sentences

John: 'This product is faulty!'

Alice: 'I understand your frustration. Let's see what we can do to resolve this.'

John: 'I understand your frustration. We'll offer you a discount on your next visit.'

Alice: 'The service was terrible.'