Handling Complaints and Apologies - English Learning Hub

I'm so sorry.

A2

Expressing deep regret.

I apologize.

A2

Formal expression of regret.

That's not good.

A2

Expressing concern about a problem.

I understand.

A2

Showing empathy and comprehension.

Let me help you.

A2

Offering assistance.

I'll look into it.

A2

Promising to investigate a problem.

I'll fix it.

A2

Promising to resolve a problem.

I'm sorry for the trouble.

A2

Expressing regret for inconvenience caused.

What can I do to help?

A2

Offering assistance.

Please accept my apologies.

A2

Formal apology.

I'll make sure that doesn't happen again.

A2

Promising to prevent recurrence.

I appreciate your understanding.

A2

Showing gratitude for patience.

I'm really sorry about that.

A2

Expressing sincere regret.

I hear you.

A2

Showing that you understand their feelings.

How can I make it right?

A2

Offering a solution.

I'll get this sorted out.

A2

Promising to solve the problem.

That's unfortunate.

A2

Expressing sympathy for a negative situation.

We'll investigate this.

A2

Promising to look into a matter formally.

I'll get back to you.

A2

Promising to provide an update later.

I'll do my best.

A2

Making a commitment to try.

I understand your frustration.

B1

I comprehend your feelings of annoyance or dissatisfaction.

I apologize for the inconvenience.

B1

I'm sorry for the trouble or difficulty caused.

I'm so sorry about that.

B1

A simple expression of regret.

Please accept my apologies.

B1

A formal expression of regret.

That's not acceptable.

B1

Expressing disapproval of a situation.

I'll look into it.

B1

I will investigate the matter.

Let me see what I can do.

B1

I will try to find a solution.

We'll get this sorted out.

B1

We will resolve the issue.

I appreciate you bringing this to my attention.

B1

Thank you for informing me about the problem.

I'll make sure this doesn't happen again.

B1

I will take steps to prevent recurrence.

How can I make it up to you?

B1

What can I do to compensate you?

I'll get back to you shortly.

B1

I will contact you soon with an answer.

I'm very sorry for the trouble.

B1

I apologize for the difficulty you experienced.

Thank you for your patience.

B1

An expression of gratitude for waiting.

I'm happy to help.

B1

I'm willing to assist you.

We value your business.

B1

We appreciate your patronage.